The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Fish Tacos
“The Fish Tacos at La Cevicheria were the highlight of our meals—so flavorful that we enjoyed them every day!” view full review
Lovely Views
“Our room had a amazing view that made our stay feel even more special and relaxing.” view full review
Well-Maintained Hotel
“The hotel grounds were beautifully landscaped and accessible, enhancing the overall experience for everyone.” view full review
Refreshing Pool Experience
“The temperature of the pools was perfect for lounging and enjoying some much-needed relaxation time.” view full review
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Golf course
Billiard tables
Yoga class
Fishing
Services
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Children's play area
Kids club
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Infinity pool
Heated swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Full body massage
Foot massage
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Bathtub
Free toiletries
Bathroom telephone
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Show more
Location
Boulevard Kukulcan Km 16.5 Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Boulevard Kukulcan Km 16.5 Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
990 m
Beach
Playa Delfines
2.4
km
Blvd Kukulcan Km 17 Zona Hotelera
El Rey Archaeological Zone
2.4
km
Blvd Kukulcán Km 16.5
San Miguelito
1.1
km
CancunMexico
Avenida Kukulkan
2.5
km
Event hall
Oasis Arena
680 m
BLVD Kukulkan KM 6.5
Extreme Games Cancun
700 m
Museum
MUSA Underwater Museum
830 m
Backstage Theatre
2.1
km
Museum
Parque Maya Cancun
930 m
Blvd. Kukulcan
Dolphinaris Cancun
1.4
km
Cancun Golf Club at Pok Ta Pok
1.1
km
Beach
Playa - Beach
1.4
km
Beach
Playa Ballenas
1.5
km
Mall
Luxury Avenue
2.4
km
Museum
Museo Subacuatico de Arte
2.5
km
San Miguelito Archeological Site
1.3
km
Night club
H Roof
1.3
km
Beach
Playa Marlin
2.7
km
EL REY ruins
2.4
km
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
2.5
km
Aquarium
Interactive Aquarium
3.3
km
Blvd. Kukulcan
Iberostar Cancun Golf Course
2.1
km
Blvd. Kukulcan
Golf with a view
2.1
km
Golf Course
Golf Club
2.1
km
Mirador playa delfines
2.2
km
Cancun sign
2.3
km
Luxury Avenue Shopping Mall
2.3
km
View Point
2.4
km
Nearby
Aquaworld
420 m
Restaurants
Rosato Restaurant
50 m
Boulevard Kukulkan Km. 16. 5 Zona Hotelera
Restaurante Careyes
730 m
Boulevard Kukulkan
Restaurante Benazuza
640 m
Km 16.5 Blvd Kukulcan
Tempo by Martin Berasategui
710 m
Paradisus Cancun Resort Blvd Kukulcan Km 16.5
Enso
730 m
Restaurant
Black Hole
650 m
Avenida Kukulkan Km. 19.5 The Pyramid at Grand Oasis
Bana
730 m
Boulevard Kukulkan Km 16.5 Paradisus Cancún
Blue Agave at Paradisus Cancun
730 m
Blvd. Kukulkan 16. 5
Vento
720 m
Boulevard Kukulcan 16. 5 Paradisus Resort
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
scenic views
friendly staff
maintenance issue
pricey dining
8.0/10
Great
Rooms
8.2
Location
8.7
Service
9.0
Dining
7.0
Guest reviews
8.0/10
based on 9 reviews
8.5
8.5/10 based on 1483 reviews
Bert
United Kingdom,
May
2024
9.0/10
I had a wonderful stay at the hotel, enjoying the lagoon view from my room's balcony, which was perfect for watching the sunset. The coffee maker not working was a minor inconvenience, but they quickly replaced the safe for my peace of mind at no extra charge.
Rooms
9.0
The room with lagoon view and balcony was fantastic, offering a great sunset view. The issue with the coffee maker and safe replacement were promptly addressed.
Service
9.0
From the friendly concierge to the receptionist, the service was exceptional.
Location
10.0
The hotel's location was ideal, right by the ocean and close to colorful attractions like the 'Cancun' statue. The nearby street market with local Mexican food and entertainment was a delightful experience.
Dining
8.0
I indulged in delicious Mexican cuisine at the on-site restaurants. The healthy Hut offered a variety of options, including recycled food, at a great value.
Facilities
9.0
The hotel facilities were top-notch, providing everything I needed for a comfortable stay.
scenic views
maintenance issue
Joshua
United States,
March
2024
7.6/10
I had a mixed experience at the hotel. While the rooms on the 1st level were not well-maintained, with issues like a malfunctioning coffee maker and a faulty safe that needed replacement, I found the balcony a nice addition at no extra charge. The service, however, was exceptional, from the attentive staff at El Mexicano restaurant to the efficient room service and other amenities provided. The location was ideal, with a street market offering local Mexican food nearby and easy beach access. The dining experience at the healthy food Hut was satisfactory, with its lower rates, albeit serving recycled food. Overall, it's a hotel with some drawbacks but made up for by the great service and location.
Rooms
6.0
The rooms on the 1st level were not well kept, but having a balcony at no extra charge was a nice touch.
Service
9.0
The service was exceptional, from the attentive staff at El Mexicano restaurant to other amenities provided like room service and car hire.
Location
8.0
The hotel's location was excellent, with a street market nearby offering local Mexican food and easy beach access.
Dining
7.0
The dining experience at the healthy food Hut was satisfactory, with its lower rates, although serving recycled food.
Facilities
8.0
The hotel offered a good range of facilities to make the stay comfortable and convenient.
friendly staff
room maintenance
John
United States,
January
2024
8.8/10
I absolutely loved my stay at this hotel! The location is unbeatable, right along the beach and close to various restaurants. The rooms were cozy and had stunning views, and the service was top-notch. However, the dining options were a bit limited. The hot tub outside was a nice touch, and the overall value for money was great.
Rooms
9.0
The rooms were spacious and had great views.
Service
9.0
I received excellent customer service, especially from Ramon at the El Mexicano restaurant. The turn-down service was a lovely touch.
Location
10.0
The hotel is conveniently located along the beach, offering breathtaking views of the ocean.
Dining
7.0
The healthy food at the Hut was delicious, although I wished there were more options.
Facilities
9.0
The hot tub outside was a real treat, and the amenities were modern and convenient.
Great views
Limited dining choices
Paul
United Kingdom,
December
2023
8.8/10
My stay at the hotel was incredible, with beautiful rooms and exceptional service. However, the dining options were limited. The location was ideal, and the facilities were top-notch. Great value for money overall.
Rooms
9.0
I stayed in a room with a balcony and a king-size bed, which was both spacious and comfortable.
Service
9.0
The service, from the housekeeping team to the front desk staff, was outstanding throughout my stay.
Location
10.0
The hotel is situated in a new open area right next to the beach, providing a perfect setting for a relaxing vacation.
Dining
7.0
The dining experience offered flavorful Asian dishes, although the variety could have been more extensive.
Facilities
9.0
The hotel boasts top-notch facilities, including a pool and a restaurant, ensuring a comfortable and enjoyable stay.
Ken
United Kingdom,
November
2023
8.0/10
The hotel offers stunning views of the surrounding trees from the rooms, with outstanding services that make the stay feel special. However, the price may not be the most budget-friendly option.
Rooms
9.0
The rooms provide beautiful views and come with a balcony overlooking the trees. They feature 2 comfortable beds.
Service
9.0
The staff, from the concierge to the housekeeping team, provides friendly and attentive service, making the stay memorable.
Location
7.0
The hotel is located just south of the Luna tower, offering a serene setting close to nature. However, the interior of the big concert hall may need improvement.
Dining
7.0
The dining experience offers recycled food and gluten-free dishes, catering to various dietary preferences.
Facilities
8.0
The hotel facilities are top-notch, providing everything from room service to tours/ticket assistance.
Tom
United Kingdom,
October
2023
7.4/10
The hotel has beautifully updated rooms with great features like a Jacuzzi and a Juliette balcony, but encountered issues with the coffee maker and safe. The service provided by the staff, from housekeeping to management, was friendly and exceptional. The location offers a mix of positives, such as being next to a beautiful beach and a Mexican restaurant, but suffers from some nearby maintenance issues. The dining experience included freshly caught fish but had some shortcomings like recycled food and lower rates. Overall, the facilities offered were satisfactory, with room for improvement.
Rooms
8.0
The rooms are very nicely updated with many great features, including a Jacuzzi and a Juliette balcony.
Service
9.0
The service provided by the staff, from housekeeping up to managers, was friendly and special.
Location
7.0
The hotel is in a new, open area right next to a beautiful beach and the colorful 'Cancun' statue.
Dining
6.0
The dining experience offered freshly caught fish, but had some drawbacks like recycled food.
Facilities
7.0
The hotel facilities were satisfactory, but could use some improvements.
modern rooms
recycled food
Gilbert
United States,
October
2023
7.6/10
Wow, this hotel has a stunning gulf-front view and offers a lagoon view with an excellent sunset panorama. The rooms, however, were not well-kept; the coffee maker wasn't working, and the safe had to be replaced. The service, especially from the front desk and cocktail servers, including the manager at El Mexicano restaurant, Ramon, was top-notch and super friendly.
Rooms
7.0
The views from the room's balcony were amazing, but the room maintenance could be better.
Service
9.0
The staff members were incredibly friendly and provided excellent service.
Location
8.0
The hotel is right on the beach, and the new open area next to it adds to the charm. It's a prime location for special events and offers easy access to the Mexican restaurant and Traditional restaurant.
Dining
7.0
The dining experience, especially at the healthy food Hut, was unique, but the prices were a bit higher considering the recycled food concept.
Facilities
7.0
The facilities were adequate, but some areas like room amenities could use improvement.
David
United Kingdom,
July
2023
8.4/10
The hotel offers clean and updated rooms with a comfy bed and an awesome gulf front view. The service provided by the friendly staff members, from the concierge to receptionist, was excellent. The location is conveniently situated on a beautiful beach. The dining experience features famed USDA prime-aged steaks. However, the dining prices are relatively high and the healthy food options are limited.
Rooms
9.0
The rooms with king bed were clean, updated, and offered a comfy bed with an awesome gulf front view.
Service
9.0
I experienced excellent customer service from the staff members, including the concierge and receptionist.
Location
9.0
The hotel is located on a beautiful beach with a new open area right next to it.
Dining
7.0
The dining experience features famed USDA prime-aged steaks, though the prices are higher and healthy food options are limited.
Facilities
8.0
The hotel offers a range of facilities to cater to guests' needs.
view
price
Jacob
United Kingdom,
June
2023
8.2/10
The hotel offers mixed experiences with pleasant rooms and excellent services but lacks in dining options and overall value for money. The beautiful views and balcony jacuzzi are definitely a highlight.
Rooms
8.0
The rooms are beautiful with such amazing views and a relaxing jacuzzi on the balcony.
Service
9.0
The service was outstanding, from the attentive manager at El Mexicano restaurant to the friendly staff providing various services like room service and turn-down service.
Location
9.0
The hotel is located along the beach with vibrant surroundings, including a street market offering local Mexican food and entertainment, adding to the unique experience.
Dining
7.0
The dining experience, especially at the healthy food Hut with recycled options, was enjoyable but could improve in terms of variety and value for money.
Facilities
8.0
The facilities are well-equipped to enhance the overall stay, ensuring a comfortable experience for guests.
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